Emergency Contacts

If you live in the Newmarket Area download this leaflet for information about support. 

Newmarket Community Helpline 

Newmarket Coronavirus Community Helpline 

During this period when some main offices are closed you may find these contacts useful for you or to help your children:

Local Emergency Numbers

Fire, Police or Ambulance emergency?

Call 999           For non emergency Police Call 101

Feeling unwell?

Your local pharmacist can provide advice on most health issues.

If your GP surgery is closed, call 111 (the NHS free number) or visit to help you find the right service out of hours.

Call 999 for serious life threatening emergencies.

Need help urgently with your mental health?

If you are currently receiving care or treatment from Norfolk and Suffolk NHS Foundation Trust, use the number you have been given.

If you can’t find it call 0300 123 1334 or:

Call 111 option 2 Mental health support

Samaritans call 116 123 (day or night) or email

Childline call 0800 1111

FRANK call 0300 123 660 for teenagers mental health they can speak to someone themselves directly too it they want.

Please also see this very informative PDF below from LifeLink to supportive with Emotional and Mental health. 

Lifelink Covid-19 Info Sheet LWM

Housing Emergency

If you have your landlords details call them if not try:

West Suffolk Council Out of hours emergency service: 01284 763252

Homeless queries

Call 01284 757178 Mon-Friday 08.45-5pm

Out of hours call 01284 763 252

Children’s Social Care

0808 800 4005 (Monday to Thursday 08.00am-5.20pm (Outside these hours this number will divert to the Emergency Duty Service. They can respond to any matters that cannot wait until the next working day.

Domestic Abuse Support 

If you need support with domestic abuse.

  • Women’s Aid Centre

Call 01284 753085 (Answerphone out of hours)

  • Domestic Violence Support

Call 0808 2000 247


  • Newmarket Open Door

Vouchers can usually be picked up from Citizens Advice, your GP surgery or Council Offices

Open Tuesdays 10.30am-2.30pm, Thursdays 10.30am-2.30pm and Fridays 10.30am-12.30pm

Telephone: 01638 561711 or 01638 600699

  • Ely (and area)

Telephone 01353 468626

Under 5’s Support

  • Suffolk Children’s Centres

  • Foley house (Newmarket Children’s Centre)

Telephone: 01638 565533

  • Health and Children’s Centre Hub

For health advice for under 5’s in Newmarket

Telephone: 0345 6078866

Worried about money, bills, benefits and anything similar.

  • Citizens Advice Support

Telephone Suffolk Adviceline: 0300 330 1151 (Monday to Friday, 9.30am-3.30pm)

Help To Claim for Universal Credit 
Call 0800 144 8 444

If you are the Newmarket area: 


Want to Volunteer? 

Local support or volunteering Suffolk County Council

Call 0800 870 6926 

Support For Parents in Suffolk

You may also be interested in: 

How to support my child at home


Top Tips to Keep calm with the children at home 


Video top tips for positive behaviour 


Top Tips for helping with school closures 


How to talk to your children about Covid 19 


You can contact us or email us with your parenting questions at and give us a call for confidential advice on 07867 568339.

We have done our best to collate this information for you but because of the changing climate cannot guarantee the telephone numbers above are the most up to date. If you notice an error please contact us.

Thank you and stay safe.